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UK Online bank <em>is</em> accessible

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Martin Burns

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User since: April 26, 1999

Last login: August 28, 2008

Articles written: 126

Surprising though it may be, having watched Smile et al fail to meet even basic accessibility requirements, Intelligent Finance, the Halifax's eBank, have used the five months delay in launching their online service to show that:

  1. It actually has an interest in meeting the requirements of the Disability Discrimination Act;
  2. It's not too hard to do something about it.

Why can't all banks work like this?

Martin Burns has been doing this stuff since Netscape 1.0 days. Starting with the communication ends that online media support, he moved back through design, HTML and server-side code. Then he got into running the whole show. These days he's working for these people as a Project Manager, and still thinks (nearly 6 years on) it's a hell of a lot better than working for a dot-com. In his Copious Free Time™, he helps out running a Cloth Nappies online store.

Amongst his favourite things is ZopeDrupal, which he uses to run his personal site. He's starting to (re)gain a sneaking regard for ECMAscript since the arrival of unobtrusive scripting.

He's been a member of evolt.org since the very early days, a board member, a president, a writer and even contributed a modest amount of template code for the current site. Above all, he likes evolt.org to do things because it knowingly chooses to do so, rather than randomly stumbling into them. He's also one of the boys and girls who beervolts in the UK, although the arrival of small children in his life have knocked the frequency for 6.

Most likely to ask: Why would a client pay you to do that?

Least likely to ask: Why isn't that navigation frame in Flash?

Submitted by aardvark on December 2, 2000 - 14:48.

Didn't you post a list of banks that did a pretty good job of meeting these requirements? Anyone got other examples of non-dot-coms that have taken these steps? It's easy enough to come up with a list of sites that are aren't accessible, how about a list of sites that are accessible, and recognize them as such?

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Submitted by MartinB on December 2, 2000 - 15:11.

No, I posted a list of banks which did a pretty bad job of meeting the requirements. Egg isn't bad, but it's difficult to cite many more, because there aren't many. Most of the sites which are accessible are also the ones with reasonable usability - they tend to be sites like Amazon who have their own inhouse teams who have a good idea of the ROI of their work, and hang around to take responsibility for it. Generally, non-dot-coms buy in their front end skills from a large agency like Entranet, Razorfish etc. In firms like these, there are a lot of immature designers let loose on clients' work, and the clients just don't have the experience to call them on it. I really think there's a role for consultancies to act as auditors, defending the clients' interests against agencies like this. Consultancies have traditionally had a skill in this in the back-end - maybe it's time to do so at the front-end too.

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Submitted by aardvark on December 2, 2000 - 15:18.

I agree completely that many sites have their sites built by developers with no concept of usability or accessibility (and the examples you cite are good examples). However, given people's general wariness to bring in consultants, especially the big ones renowned for high costs (and other stuff), I can see resistence to that idea. Especially when such consultancies don't even demonstrate the capability you hire them for. If I go to the one you cite above, I see a page that does not validate and isn't completely accessible (image maps, unquoted attributes, lack of 'alt' attributes, etc.). I understand the size of the company and the way they do business may not reflect on the skills they have in-house, but just as I wouldn't trust this company to audit my site for the reasons listed, I wouldn't trust any that didn't demonstrate that ability on its own home page. But I think we're wandering off-topic here... Ultimately, it's good to see someone doing it right, and I think it's good that we recognize them.

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"Internet Banks"

Submitted by RMCDBASIC on March 22, 2002 - 12:09.

Questions: - name an internet bank with fully realtime end to end working ? - what are the difficulties of GL and realtime account management? - any e-banks got full disaster recovery and business continuity? - any cases of synch applics. over asynch networks working well? - if you work on a bent project that won't work, do you say so ? - where do whistle-blowers go for sanctuary and restitution? - what's it mean when clients are glowing about lead contractors? - is there anyone doesn't know about major out-of-court suits? - when is a bank robbery not a bank robbery? - are you expecting some incisive fun answers to the above? - you know of a major e-commerce project that didn't get cynical ? - if not, why not ?

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